1. Support channels and scope
Customers can request support through the WrenchDay support page at /support or by emailing hello@wrenchday.com. Support covers reasonable troubleshooting for login, subscription and billing access, dashboard behavior, booking links, scheduling, repair orders, invoices, payment workflows, communications settings, mechanic access, and general product questions.
Support does not include tax advice, accounting services, vehicle repair advice, customer dispute handling, or third-party provider support beyond reasonable coordination.
2. Request handling
WrenchDay reviews support requests using available information about operational impact, security risk, affected users, workarounds, and whether the issue concerns the WrenchDay service or a third-party dependency. WrenchDay may request screenshots, timestamps, affected record identifiers, device or browser details, and steps to reproduce, but customers must not send passwords or complete payment-card data.
WrenchDay provides updates through the submitted contact information or in-product channels as reasonably appropriate. These terms do not promise a specific first-response or resolution time.
3. Service availability
WrenchDay uses commercially reasonable efforts to keep core hosted services available. Availability excludes planned or emergency maintenance, customer-side issues, third-party outages, force majeure, beta or preview features, public internet failures, misuse, and suspension permitted by the agreement.
A binding uptime percentage, support response commitment, service credit, or exclusive remedy exists only when stated in a signed service-level agreement. Without a signed SLA, service credits are not automatically owed.
4. Maintenance and changes
WrenchDay may update the software, change features, perform maintenance, patch security issues, adjust limits, and improve infrastructure. Where practical, WrenchDay schedules planned maintenance to minimize disruption and communicates material customer impact through a reasonable channel.
Emergency security or reliability work may occur without advance notice.
5. Third-party dependencies
The service depends on providers such as hosting, database, authentication, Stripe, Twilio, AWS SES, file storage, AI providers, mobile infrastructure, and browser, carrier, and device networks. WrenchDay coordinates and communicates about provider incidents when reasonably possible but is not responsible for failures outside its reasonable control.
6. Customer cooperation and contact
The customer must maintain accurate account contact information, cooperate with reasonable diagnostics, preserve relevant error details, install supported app updates, and use supported devices and browsers. Delays caused by missing information or inaccessible third-party accounts may delay resolution.
Rudd Enterprises, LLC operates WrenchDay support. Requests can be submitted at /support or sent to hello@wrenchday.com.
Questions about this document
Contact Rudd Enterprises, LLC, doing business as WrenchDay, at hello@wrenchday.com or use the WrenchDay support form.