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All feature categoriesBring the right customers back

Marketing & Retention

Use real customer and service context to manage deferred work, loyalty, reviews, campaigns, and the shop’s public presence.

Service advisor returning a vehicle to a customer at an independent repair shop
Retention starts with a clear service experience and a useful next step
Included in this category

One page. The complete workflow.

Turn completed and deferred work into timely follow-up, stronger reviews, repeat visits, and practical campaigns.

01Customer Retention

Deferred Work Tracking

Recover declined or postponed recommendations with return dates, urgency, follow-up status, and conversion back into a new estimate.

  • Declined and deferred recommendation tracking
  • Return date, urgency, mileage, and reason context
  • Conversion into a follow-up appointment and estimate
02Retention

CRM and Customer Retention

Use customer records, service history, declined work, reminders, and campaigns to bring the right customers back.

  • Customer and vehicle context for retention
  • Deferred-work and maintenance follow-up support
  • Campaigns and reminders from existing records
03Customer Rewards

Loyalty and Rewards

Track loyalty rules and available customer rewards so repeat customers can receive shop-approved offers.

  • Shop loyalty rule records
  • Customer reward tracking
  • Invoice reward application support
04Review Setup

Google Review Integration

Connect the Google account that manages your shop and choose the exact Business Profile WrenchDay should use.

  • Google account connection
  • Managed-business location selection
  • Clear setup and provider-access states
05Online Presence

Managed Shop Website

Get a shop website WrenchDay writes, designs, hosts, and maintains without giving you another builder to manage.

  • Shop-specific copy, services, and branding
  • Mobile layout, accessibility, hosting, and updates
  • Read-only preview with a direct update-request path
06Customer Retention

Marketing Campaigns

Create SMS or email campaigns from customer records already stored in WrenchDay.

  • Supported audience selection
  • SMS or email campaign delivery
  • Delivery counts and failure reporting
07Print Marketing

Shop Business Cards

Turn the shop profile into an editable, print-ready business card without starting from a blank design.

  • Shop logo and profile details
  • Editable template, color, tagline, and contact information
  • Print-ready PNG download with VistaPrint handoff

The shop is running.You don't have to be there.

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WrenchDay shop owner illustration