Skip to content
WrenchDayRepair shop software
Log inStart 14-day trial
← All featuresRetention

CRM and Customer Retention

Retention work in WrenchDay stays connected to real shop activity: customers, vehicles, appointments, invoices, deferred work, and post-service follow-up.

Start 14-day trial See the full workflow
Real WrenchDay counter check-in workflow with fictional placeholders
Current WrenchDay interface · identifying demo fields removed where present
What it supports

Built for the work around this feature.

  • Customer and vehicle context for retention
  • Deferred-work and maintenance follow-up support
  • Campaigns and reminders from existing records
How the workflow moves
  1. 01

    Review the customer or deferred-work context.

  2. 02

    Choose the follow-up path.

  3. 03

    Send the reminder, campaign, or booking link.

01

Keeps outreach grounded in customer history

02

Works with post-service automation settings

03

Connects campaigns to the CRM

Keep the workflow connected

Related WrenchDay features